No one rec… If you lost money to a scammer whom you paid using Western Union anytime from Jan. 1, 2004, to Jan. 19, 2017, you can file a claim up until May 31, 2018, to get your money back. Cookies are small text files placed on your device by an app, website or email that you open. The Western Union Website may contain links and pointers to other World Wide Web Internet sites and resources (the "Linked Sites"). You are entitled to claim a refund of all fees and interest to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. Follow the instructions to figure out the processing fee that is required. If you don't have the serial number, you may not be able to get a refund. 1- On May 20, 2020 I made a money transfer of $600 USD to be deposited to the recipient bank account Cairo, Egypt. ... How do I cancel my money transfer and get a refund? 11. 2.5. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. Western Union settled the 2017 case for $586m. The specific transfer fees for a Transaction are indicated in the “Send Money Online” field at www.westernunion.com/gb. The Western Union ® Online Service is offered in the United Kingdom by Western Union International Bank GmbH, UK Branch ... 11.2. 8.12. DISCLOSING INFORMATION TO THIRD PARTIES. You should direct any concerns regarding any Linked Site to such Linked Site's site administrator or webmaster. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Western Union Customer Service. Western Union may charge additional fees associated with the use of an account for sending or receiving a money transfer. The Western Union Company Daniel Diaz, 720-332-5564 daniel.diaz@WesternUnion.com or David Liggett, 720-332-4119 Neither Western Union nor its agents will verify the address details of the Receiver. If the Sender is sending the funds to one of these countries, the exchange rate noted above is only an estimate, and the actual exchange rate will be determined at the time of payment. It is important to keep the receipt when you purchase a Western Union money order. Western Union does not represent, warrant or endorse the accuracy or reliability of, and expressly disclaims (to the fullest extent permitted by applicable law), any advice, opinion, statement, or other information displayed or distributed through any Linked Site. Every individual money order constitutes a separate agreement between WUIB and the Sender which is limited to the execution of a specific money transfer. 2.6. b.          result from Your misuse of Transaction data. The Sender shall bear all fees due to complete the money transfer unless applicable law in the destination country requires otherwise. Include the required processing fee. We recommend that You transfer money only to beneficiaries that You know personally; c.      You shall not use the Western Union® Online Service  for any illegal or unlawful purpose, including but not limited to, making or receiving payments for gambling services, gambling chips or gambling credits; sending a payment to yourself as the Receiver in order to evidence financial soundness; creating more than one profile; or sending or receiving money on behalf of someone else. If You require further information, please contact the telephone number stated in Item 1.2 of these Terms and Conditions. 8.2. Take the form to be notarized. Western Union paid $586 million to settle charges brought by the Federal Trade Commission (or FTC), and the Department of Justice (or DOJ). e.    You are personally responsible for keeping Your password and Your username safe, pursuant to Item 6 below. Notwithstanding any prior agreement to initiate a money transfer, We are under no obligation towards You to initiate or execute a money transfer if: a. Once You have informed Us of the unauthorised use of Your password or Your username We will immediately make efforts to prevent any further use of this information. Submit the documentation above and the $15 USD non-refundable processing fee payable to WU with a money order or personal check to the address listed on the form, by fax 1-720-864-0477, or by email … If the Sender chooses a payment currency different from the national currency of the destination country, the payment currency chosen may not be available at all payment locations in that country, or may not be available in small enough denominations to pay all of the money transfer. If a potential match is identified, Western Union researches the Transaction to determine if the name matched is indeed the individual on the relevant list. 2.9. 3.6. In most cases, you can fill the Trace/Refund Request, and your refund will be … 1.2. COMPLAINTS, APPLICABLE LAW, JURISDICTION. This means that in the event of a non-executed or incorrectly executed Transaction we will refund the Transaction amount to You (to the extent the Transaction was not executed or it was incorrectly executed). 3 Transfer Fees: Written information explaining how Western Union charges the Sender for making a money transfer is available on the Western Union Website and is shown to the Sender prior to completion of the payment order. If you’re tired of waiting in the phone queue when contacting customer support, you can … The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. For some countries, the service may be delayed or other restrictions may apply. Any difference between the currency exchange rate offered to customers and the currency exchange rate received by Western Union will be kept by Western Union (and, in some instances, its agents, mobile phone provider, or account provider) in addition to the transfer fees. Any liability We would otherwise owe to You under Item 8.6 is excluded if we are able to show the Transaction amount was received at the appropriate time by the payment service provider of the Receiver. If You do not receive Our final response or You are unhappy with Our final response, you have the right to refer your complaint to the Financial Ombudsman Service. Western Union might charge you a fee to refund the transfer amount back to you if the receiver rejects your funds. 4.5. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems. The Receiver’s agreement with his or her mobile phone service provider, mWallet account provider or other account provider governs the account and determines their rights, obligations, applicable fees, funds availability and account limitations. Links to any Linked Site do not constitute an endorsement by Us or Our association with any third party resources or their contents. d.    Your Card Issuer does not authorise the use of Your Bank Card to pay for the Transaction and Our fees. Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do not have the receipt but know the 11-digit serial number and amount of the money order. Western Union Refund Policy Review from Sydney, New South Wales Nov 03, 2015 @ Pissed Consumer 11.2. Its Data Processing Registration Number is 2111221. 7. You are obligated to ensure that no third party can gain unauthorised access to this information. Western Union does not assume any liability pertaining to costs which the Sender or any account holder incur in conjunction with the exchange rate used for the conversion into non-local currencies or for actions or omissions on behalf of the destination or interim financial services provider. These Terms and Conditions constitute the entire agreement between You and Us and supersede any prior agreements which may exist between You and Us. Based in Atlanta, Georgia, W D Adkins has been writing professionally since 2008. The power to send money around the world is yours. Western Union money orders are a convenient way to send money almost anywhere in the world. You will receive a refund if the money order has not been used. This does not affect any other rights you may have. He became a member of the Society of Professional Journalists in 2009. 2.2. Western Union may issue your refund through their money transfer, the credit/debit card, or bank account that you used to pay with. You will then need to trace the money order or get a refund. Send money online to 200 countries and territories with hundreds of thousands of Western Union agent locations. This applies equally to cases in which Western Union is bound by any legislative, judicial or administrative order to take or refrain from taking any action. We will have no liability to You under Item 8 if We fail to perform or incorrectly perform the Transaction where the reason for this was due to Events Outside Our Control or Our statutory obligations. For transactions to a bank account or to a mobile phone Western Union will transfer the funds to the account identified by the Sender. Without Our express written approval You are not entitled to duplicate, publish or modify the Western Union Website, the Western Union® Online Service  or parts thereof, or to create derivative works from the same, to participate in their assignment or sale, to publish them in the World Wide Web or use them in any other form for any public or commercial purpose. Gross negligence in particular includes but is not limited to cases in which You do not promptly notify Us about a loss of Transaction data or if You do not keep Transaction data safe or if You disclose it to third parties. The scammers told people to send money through Western Union. If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. The FTC’s complaint alleged that Western Union failed to put in place effective anti-fraud policies and procedures and to act promptly against problem agents. It's a good idea to record the serial number and amount of the money order as well, just in case anything happens to the receipt. Test questions do not constitute an additional security feature and cannot be used to time or delay the payment of a money transfer and are prohibited in certain countries. Further questions may be directed to the Western Union Remission Administrator by … 3.5. 2.8. In certain cases money transfer payments may be subject to local taxes and service charges. In March 2020, refund checks worth about $153 million went out to more than 109,000 people. You will receive a full refund including all payments and commissions (WU/MG) in 12 days. To request a refund, follow these steps: 1. “Business Day” refers to a day that is not a Saturday or Sunday and on which banks are open for general business in England; c.    "Card Issuer" refers to the issuer and the owner of a Bank Card; d.   “EEA” refers to the European Economic Area; e.     "Receiver" refers to the person named as the beneficiary of a money transfer Western Union®  Online Service ; f.     "Sender" refers to the person who initiated a money transfer through the Western Union®  Online Service ; g.    "Transaction" refers to a money transfer that You initiate through the Western Union®  Online Service ; h.   "Western Union", "We", "Our" or "Us" refers to Western Union International Bank GmbH, UK Branch and Western Union International Limited and in regard to Clause 9 of these Terms and Conditions and in references made (in whatever terms) to negligence or fraud also includes Western Union affiliates or agents insofar as these assume operations which otherwise would have to be performed by Western Union in order to provide the Western Union®  Online Service ; i.     " We will have no liability to You if the unauthorised or incorrectly executed transaction is carried out by a third party or between third parties You have instructed before We receive Your payment for the transfer or any other Transaction. You agree to notify Us immediately of any unauthorised use of Your password or of Your username or of any other breach of security, by telephone at 0808 234 9168 or +32 (0) 2 639 7103. NEVER SHARE YOUR PASSWORD WITH ANYBODY AND DO NOT WRITE IT DOWN ANYWHERE! 14.2. However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). It is Your responsibility to keep Your password and Your username safe as well as all Transactions carried out using Your password or Your username. We are entitled to either partially or fully cease operating the Western Union Website or the Western Union® Online Service  if circumstances that are beyond Our control compel Us to take such action and We consider it appropriate (“Events Outside Our Control”). In the event the money order has been cashed, Western Union reserves the right to require a bond as surety to issue a refund pending the completion of their investigation. The $153 million is a portion of the money Western Union paid when it reached settlements with the FTC and Department of Justice and agreed to create a strong, anti-fraud program. In such cases, the paying agent may pay all or part of the Sender’s money transfer in national currency. You must file a claim by May 31, 2018. The survey, commissioned by Western Union and conducted by GfK Roper Public Affairs & Mediapolled 1,000 people 18 years old and older between February 13 and February 15, 2009. 4.4. 3.3. 2- On May 27, 2020 WU sent an email confirming payment for money transfer has been received and it will be availa Western Union will send SMS messages to a gateway for forwarding, however forwarding is the responsibility of third parties, and cannot be guaranteed. SMS – Western Union may offer free SMS notification in some countries to indicate (to the Sender) that the transferred funds have been collected by the Receiver or (to the Receiver) that funds are available for collection. 2.3. On September 23, 2020, the second round of checks in the Western Union matter will begin mailing. The refunds related to Western Union's settlement with the FTC are for money sent between January 1, 2004 and January 19, 2017. a. You’re in luck — Western Union will issue refunds even if you don’t have the original receipt. Refund checks worth about $153 million are going out to over 109,000 people who sent money to scammers through Western Union wire transfers. 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