For example, this user is not permitted management or administrative functions. TSYS will need to prove that Vital POS delivers something better or different than the throng of other competing products. Ask for a quote. Both systems use the same point of sale app and the Vital Back Office portal for management functions. Last October, for example, Square, as a potential replacement for traditional keypad-driven credit card processing machines. the other's you've received. Category: The main group(s) to which an item belongs, e.g. Group permissions are a place where Vital offers a lot of options. Built for busier, more complex, in-store environments that need fast, full-featured and larger point of sale options. Instead of sending an invite through Screen Layouts – Women’s Shoes, Men’s Shoes, Kids’ Shoes, Sport Shoes. I'll refer to them as the Select X8 and E13, as those are the official names TSYS uses. For example, adding cheese to a hamburger. It’s Vital’s inventory management module, and it’s where you can set up your item catalog or menu. (Note that if you’re looking at reports by item, that can cause difficulties. Marking inactive is not the same as deleting an item, which will remove it from the system entirely. Vital POS. If it is unplugged or the power goes out, it will not turn on. The device connects to the E13 via USB port, but also needs its own ethernet connection or phone line. Try to be as descriptive possible about your experience. It allows for searching, so if you need to find a specific transaction, this is the screen you’ll need. You can even add a logo for consistent branding. However, Vital has a dedicated site for tech support (help.vitalpos.com) that provides extensive assistance, including screenshots and step-by-step instructions for various tasks. Get expert answers about credit card processing. For example, you may have roles of “daytime server” and “weekend server,” with both assigned to the group “servers.”. The E13 also requires the PAX PIN pad for PIN debit transactions, EMV chip card transactions, and contactless payments like Apple Pay. These experts helped us to After you’ve opened the register / batch for the day, you can enter sales by searching for items you’ve set up in your inventory, scanning barcodes, or manually entering a new item. There are two main functions: groups and roles. 2:35. You can also set the drawer to open automatically upon completion of a transaction. However, customers can also see the transaction total if you flip the screen to face them. Marry your storefront, back office and online selling. As you can see in the screenshot above, setting a screen layout of “Salads” would allow a server to quickly locate a particular salad without having to look through the full item list. The E13/E15 may also be called the Elo POS. Vital does have options to sent up auto-batching, which you can discuss with the training team on your setup phone call. And they can grow with a business as necessary. The customer-facing side of the base includes a small screen that displays the purchase amount. By contrast, the X8 has a built-in reader for magstripe, EMV chip card, and contactless payments. Not yet familiar with screen layouts and categories, I didn’t assign the item to any groups. (The devices I had trouble setting up myself were easily taken care of by the Vital team during my phone training and were related to having so many devices on my account.). If you have the PAX S300 connected to the E13, the screen will prompt you to insert the card (or tap a smartphone) to the PIN pad. The E13 is the larger of the two Vital point of sale systems, partly due to the attached locking cash drawer and partly due to the tablet-sized screen. From buy online and pick up in store to auto-reorder and in-aisle purchases, TSYS makes it possible for businesses to deliver the outstanding unified commerce experiences customers demand. “must be 21 to purchase”), dietary warnings (e.g. This is one of the places that tripped me up in setting up the devices prior to Vital team support. Vital Mobile brings your business into the future by streamlining the way you take payments, all while bettering the experience for you and your customers. Vital®: The seriously smart point of sale. ... TSYS Vital Plus. Mobile POS apps typically have fewer features than full point of sale systems, and that’s true of the Vital Mobile. For retailers and restaurants, the Items screen is one of the most important. The Select X8 offers almost all of the same functions as the E13, but in a more compact machine. Retail. Delete them if they’re mistakes or you want to completely purge them from your system and records. Vital suggests using a greyscale or black and white logo and provides recommended dimensions and resolution. The right hardware for you depends on a few factors: If the answer to any of those is “yes,” you’ll want the Vital Select E13. When you accept a cash payment using the E13, you can choose to have the register open automatically when you enter the amount of cash received. Otherwise, the Vital Select X8 is a good choice. You can then assign it to the appropriate category, subcategory, and screen layout. A: Yes. Vital POS leverages technology and other elements that TSYS obtained with last year’s acquisition of iMobile3, TSYS said in the release. Features: Contactless ; CVV (Visa & MasterCard) TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only. Fortunately, even though I didn’t set things up in the optimal way initially, it’s fairly easy to make changes without deleting everything you’ve done and starting over. The “Analytics” section is where you go for reports. The larger screen E15 with PAX starts around $1,899. To add any product to a competitive quote you’ve received, simply click the blue “+” next to the “Equipment & Software” label in your quotes. “Non-alcoholic” under the category “Drinks.”. Keep in mind that only the E13 lets you connect a PIN pad if you want to accept PIN debit transactions. We make sure all POS applications and their providers undergo a stringent approval process before they are designated Class A. email, you can also provide your unique Aside from physical size, the two machines are pretty similar. Zoom POS POS Systems. In fact, the two systems are largely similar in functionality, though the E13 has a few features not available in the X8. An affordable, fully mobile solution that lets you run your business using your smart phone – anytime, anywhere. Yet, right now, with digital and mobile payments growing, and even long-time holdouts like Target accepting Apple Pay, Google Pay and other alternative payment methods, perhaps there is room for everyone who can process a buck to make one. Retail. Vital is also available to be white-labeled by TSYS partners. (The only difference between the E13 and E15 is the size of the screen – 13” vs. Topics covered: retail tech, e-commerce, in-store operations, marketing, and more. “Anytime we have questions on Vital, we’ve been able to get ahold of someone pretty quickly. Fortunately, there are many different companies that can offer the Vital POS system. Built for busier, more complex in-store environments that need the fastest, most full-featured and largest point of sales options. (Such as the ability to offer refunds without management approval.). Later, I had to go back into each item I had added and manually move it to the appropriate category. Individual users’ login screens will reflect only the options to which they’re authorized to use. Subcategory: A more specific grouping under a main group, e.g. Write a review about it. When you’re at the checkout screen, the payment methods are listed on the left hand side. It’s good practice to get in the habit of syncing whenever you’re done making a change or series of changes. On the Vital Select systems, refunds can be quickly processed right from the Sales screen. Back Office provides sales summaries (including gross and net, sales by card type, and tax and refund summaries), profit margin details, comparisons with other time periods, and more. The company has two primary areas of business. Access data in one central location any time from any web browser Modifier: A customer-specific adjustment or addition to an item. “may contain allergens”) or a special order note. Other payment processing firms also are arming themselves for what could be a heated battle in an increasingly competitive market. For the purposes of this review, I’ll refer to the E13, as that is the one I tested. We don’t have to wait on hold for a long time to get somebody.” | Vital Plus The Innovative Retail & Restaurant POS System Vital Plus offers intuitive reporting and easy-to-use tools, without being overly complex and without a huge investment. The Select POS systems once again support all functions, which includes individual PIN logins for each employee, access that can be restricted by location, time clock reports, shift management, printable or emailable timecards, custom pay periods, and overtime management. The categories include item library, management, register, transactions, security, and store. Register now and access all the features! 15”.) Ideally, you should only use the machine on battery power as a last resort. Unlike other mobile payment solutions that hold funds for up to 30 days, Heartland funds its merchants as if they are processing transactions in a store, so you’ll receive your funds faster. Once you’ve located, scanned, or hand entered the item, you’ll simply add it to the order and press “checkout” whenever you’re ready to complete the sale. The Vital POS system typically start at $1,199 for the X8 and $1,600 for the E13 with the PAX S300 PIN pad. The Discounts option allows you to set recurring discounts, such as military, senior, or student discounts. Global Payments and Total System Services agree to merge - Duration: 2:40. Both the X8 and E13 allow you to accept credit and debit cards, cash, and checks. The Transactions section lets you view all transactions, individual batches, payment types, and any financial audits you’ve conducted. TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only. Meaning, set up your categories and subcategories first, then your screen layouts, and finally your individual items and modifiers. Lesson learned – set up all of your categories and subcategories first, then add items to each relevant category. The reason I suggest doing it this way is because the items screen will ask you if you want to assign the item to a category / subcategory / screen layout. TSYS Merchant Solutions owns the Vital line, and the devices only work on TSYS’s platform. It also includes an option to record breaks. I opted for that training and the team scheduled a phone call for a few days later. TSYS makes no representations or warranties about any other website which you may access through this one. You can elect to allow or not allow individual features, or permit / restrict the entire category. 15”.) Otherwise, you’ll only see the option “all items” which will list every active item in your item library. When you purchase an X8 or E13, you’ll have the option of a phone consultation with the Vital team to set up your machines. The checkout screen is also where you’ll see the option for “split balance.”. Marking an item inactive will remove it from the order entry screen that staff sees, but retains all of the pricing information and other details you’ve entered. Some functions are only available with certain equipment. The Back Office solution is part of your TSYS merchant account when you purchase any Vital equipment and has a monthly fee that varies by equipment used. You can also exempt certain orders from tax, and view reports of tax-exempt sales. Vital Select The seriously smart point of sale. Please talk to your TSYS independent sales agent for more details. You can choose whether the discount is a percentage off or a dollar amount off the purchase price of either individual items or the customer’s entire purchase. Poynt, for example, which was founded by a former Google executive, raised about $100 million in funding late last year, TSYS believes it can go toe-to-toe with the rest of this crowd, but there are risks. Note: To bring up the modifier options for a particular item, you’ll need to add the item to an order, then click the item in the order summary on the right hand side of the screen. Offered by Retail Control Solutions, the Zoom POS is a full-featured point of sale system designed for the hospitality industry. Once you add items, remember to sync every Vital device so it has the most updated inventory. There are several terms used in the Items screen. Explore Restaurant Solutions. Marry your storefront, back office and online selling. The system splits permissions into several categories, each with multiple functions. As you may have guessed from the plus sign in the screenshot above, you can add additional roles to a single user. The E13 has a larger main screen (13”) as well as a larger “base,” which is actually the built-in cash drawer. Interested in pursuing a Masters in Business Analytics but have a ton of questions about it? If you run a shoe store, you might choose a structure such as: Category – Women’s Shoes. By default, the Vital system includes an “All Items” category. However, I had difficulty with a greyscale logo – only the black part would print. quote in an apples-to-apples format with I had to enter items manually or search for the item. (Meaning, you simply set permissions once – for the group overall – and any employees you add to that group will have the group’s permissions.). You’ll navigate to the “Completed” tab to locate the transaction that you’re refunding and select either “full refund” or “refund items” in the bottom right corner of the screen. As noted above, a physical difference between the two machines is size. Learn More. In addition to the one-time hardware costs, you’ll pay a monthly software fee, which covers both the Vital Back Office and POS app. A minor quirk to be aware of: While the integrated cash drawer does lock, the keys to the cash drawer won’t actually open it; they will only lock or unlock it. that helps developers and merchants process in-app payments, clear moves to offer new payment tools on both the physical and digital fronts. We receive small commissions from TSYS if you sign up for their credit card processing services through the CardFellow marketplace. (That is, the cashier’s side.). Login. If those aren’t set up yet, you’ll have to go back into the item later and add them (or even move the item to a subcategory if you originally place it under a different category) which creates extra work for no reason. The apps come in sleek, modern hardware. Mark items inactive if you’re out of stock or temporarily not selling the item. Acquired by Global Payments. TSYS is continuously developing new ways to take the pain out of payments and help businesses create great customer experiences. These cloud-based products help merchants do more than just accept payments. If you don’t have it, you’ll need to contact Vital customer service for assistance manually refunding the transaction. If you’d like the cash drawer to open upon printing a receipt, you can set that up (through the register settings) as well. TSYS is one of the largest credit card processors in the United States. However, the app still includes access to Vital’s Back Office portal, which includes helpful features that increase the functionality of the system. The E13 does not have a battery. It doesn’t include a cash drawer, but you can connect one if you’d like. POS systems add tremendous value when cashflow is vital to your operations. Everything appears to work if you connect an Ethernet cable to the S300 and then connect the USB to the E13. Setting up the user with multiple roles allows them to clock in under the correct role. Iced tea. (Guess who did it that way? Yup, me.). By default, Vital offers 4 groups: admin, manager, server, and cashier. It’s often best to simply mark an item inactive if you have previously sold it and may need to view reports or information about that item.). Therefore, when they sign in, they’re only provided limited options. I was able to complete the refund without the original credit card. When you click “split balance” you’ll be given the choice of how many ways to split the remaining total. Interface Security Systems Completes New $60 Million Round of Equity Financing, 3 I's that could reframe the future of retail, Hudson to introduce Amazon's Just Walk Out tech in airport stores, UPS, Verizon, Skyward partner on 5G drone delivery in Florida, Walmart to test refrigerated boxes that store grocery orders outside homes, Beauty tech company Perfect Corp. raises $50M. You’ll enter the name of a job in your business, choose whether the position is hourly or salaried, and whether it accepts tips. Subcategories – Heels, Boots, Sandals, Sneakers, Flats The Staff section is another part of administrative functions. That’s where you’ll be able to plug in ethernet or phone cables, cash drawer cables, and the power cord. TSYS today announced the launch of Vital ®, a new brand of payment products designed to help small and medium-sized businesses run more easily and efficiently. It’s where you’ll want to start when you first get a new Vital POS system. Explore Restaurant Solutions. POS Systems TSYS’s Vital point of sale systems give you a feature-rich POS app in sleek, modern-looking hardware with color touchscreens. That will help cut down on the possibility that a user has access to functions that you’d like restricted. “Roles” is a function of the timeclock component of Vital. To that end, it’s important to know that the different options actually mean. Search for your desired solution below, but please understand that this list is not exhaustive. But you can use the Analytics section to drill down for more details to get a better understanding of your best selling items and more. Items can belong to multiple subcategories if relevant. That means that we can help you secure the best rates and great customer service if you’re interested in a Vital POS system for your business. The sales screen is where you, well, enter sales. Vital uses technology TSYS obtained last June when it shelled out $13.4 million in cash to acquire Jacksonville, Fla.-based iMobile3, a provider of POS products and an … You can print or email a receipt for a refund just like you can for a sale, but it will clearly specify that it’s a refund receipt. The Vital system also supports staff timeclock on compatible devices. Optional accessories (such as a cash drawer for the X8, or kitchen printers) cost extra. TSYS believes it can go toe-to-toe with the rest of this crowd, but there are risks. Both the Vital X8 and Vital E13 only work with TSYS-compatible credit card processors. The software fee varies depending on the device(s) you use. The X8 and E13 support customizable taxing. Only a magstripe reader comes built-in on the E13. Square may be feeling the heat, as it too has come out with a flurry of announcements in recent months suggesting that it is upping its game in a variety of areas. The built in receipt printer is on the top of the machine, facing the same side as the cash drawer. The drawer can be opened by pressing “no sale” in the sales screen if the signed in user has appropriate permissions to allow for the register to open on no sale. Consumer Trends in 2021: What's Actually Changing? The Vital brand’s initial offering includes Vital POS, a full-featured, cloud-based point-of-sale solution. , perhaps there is room for everyone who can process a buck to make one. However, it can be more or less at your processor’s discretion. Any of the settings you define by group will apply to all users in that group. Despite the name differences, they are the same device. When setting up your items library, work from largest to smallest. Then, in the resulting pop-up window browse the processor’s inventory and easily ad any product with one click. Salesforce 2020 Holiday Retail Strategy & Planning Guide, 2020 Annual Survey: Digital Product Creation Maturity in Retail, Footwear and Apparel, Aptos Signs Definitive Agreement to Acquire LS Retail, Interface Shares its top 2021 Networking Predictions for Restaurants. The Vital POS line-up includes Vital Mobile, which has an EMV card reader and runs on a business owner’s mobile phone or tablet; Vital Plus, aimed more at merchants looking to replace countertop payment terminals and electronic cash registers; and Vital Select, a full-featured POS system with discount, pricing and inventory management support appropriate for retailers with one or more brick-and-mortar locations. If you’re not sure how to do something, chances are you can find an explanation on the Vital help site. If you’re a CardFellow member, you … If you don’t sync your device, users who sign in won’t see any changes or updates. It can run on battery power, but some functions (like the printer) only work while plugged in. The Vital brand’s initial offering includes Vital POS, a full-featured, cloud-based point-of-sale solution. With hardware explained, let’s move on to the features and functions of the systems. Log In. Item: An individual product, e.g. (Including a lifetime rate lock and independent statement monitoring to ensure you’re paying as little as possible.). If you don’t have many items, screen layouts may not be necessary. Despite the sparse setup instructions in the boxes, I was able to set up three of the five devices with minimal issues. However, one things to keep in mind is that gratuities can affect the auto-batch process. The “close batch” function is part of the “end of day” tab, available to any users with the appropriate permissions. The point of sale app is where you conduct sales and process payments. Tested & Approved Class A POS Apps. Vital and RiO Restaurant Terms and Conditions: Merchant understands and agrees that the software license hereunder for the RiO Restaurant products are services is offered by Dinerware, Inc. (“Dinerware”), and not by TSYS. See Details . Vital Mobile App and Portal. It includes functions such as issuing full refunds, allowing users to close batches, and more. You may see the Vital Select X8 also called the E500 Smart Terminal. However, when you go to actually process a payment, it will not work unless both devices have an ethernet connection. Our software will automatically update the quote’s cost estimate to include any expense associated with the product you add. However, items can belong to multiple categories and it’s often beneficial to create your own categories. Front front-of-house to back, from kiosks and mobile point of sale to guest apps, gift cards and loyalty, we’ve got you—and your customers—covered. If necessary, you can open the drawer manually using a small latch on the underside of the POS system. Other equipment in the Vital line (including the Mobile and Plus X5) does not support an employee timeclock. As the name implies, the Staff category includes features related to managing employees. Yet, right now, with digital and mobile payments growing, and even long-time holdouts like, Target accepting Apple Pay, Google Pay and other alternative payment methods. Subscribe to Retail Dive to get the must-read news & insights in your inbox. If you’re using an E13 and want to enable PIN authorization for debit cards, you’ll need the PAX S300 PIN pad. If a user is in multiple groups, they’ll have access to all of the functions that those group members can access. The free newsletter covering the top industry headlines. You can set staff permissions as specifically or as generally as you’d like. Eager to try ringing up a sale, I entered a few times into the item library. There are two “components” to Vital POS systems: the POS app and the Back Office portal. The machine also offers a customer-facing screen for displaying the price, accepting NFC (contactless) payments, and capturing customer signatures. When you sign in as an administrator, you’ll see a screen with 7 choices (sales, management, reporting, admin, items, training, and more) but only Sales and Management deal with the day to day POS functions. The Back Office portal allows you to set up anything necessary for order entry (such listing your menu items or your store inventory for cashiers to search) as well as manage employee permissions, view reports, and set up taxes or discount information. The only required fields to add an item are name and price, but you can also include your cost (for margin reports), MSRP, item codes / models / part numbers, manufacturer details, item description, and whether the item should be taxed and if it’s eligible for discounts. I had the opportunity to test the X8 and E13. The Vital POS comes with an attached locking cash drawer. Vital Mobile is an easy-to-use, point-of-sale App that allows you to run your business and accept customer payments - anytime, anywhere. Meanwhile, Fiserv is in the process of acquiring First Data for about $22 billion, a move that will expand the reach of First Data’s Clover POS platform while also signaling that the crowded market may have to consolidate some to move forward. Both the corporate TSYS Merchant Services and independent TSYS-compatible processing companies work with CardFellow. However, if you have more than a handful of items, sorting them by screen layout will allow for quicker staff entry. If you haven’t closed out the batch that contains the transaction you’re refunding, it’s called a void. You don’t have to sync after every single change, but sync when you’re done making all of the updates / changes you’re making. For some reason, all of the Vital equipment has multiple names. Other payment processing firms also are arming themselves for what could be a heated battle in an increasingly competitive market. The Vital Select X8 with power cord and receipt paper. This is where you can add staff members so that they have access to the POS, Back Office, or both, if necessary. Once you’ve defined roles, you can assign them to individual employees. Vital systems cannot be reprogrammed. That said, I did find that when I attempted to refund a transaction with the PAX S300 card reader disconnected, the register initially gave me an error but asked if I wanted to proceed with a cash refund. “It’s been a good all-around experience,” said Jamie. The POS app is where you’ll actually enter orders and process payments. The tablet is on a swiveling stand that allows you to tip it to face your customer to collect signatures or allow them to input tips. 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