Do you agree with Eyebuydirect’s star rating? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. GIVE ME MY MONEY. They said they guarantee I'll be satisfied. We always aim to deliver the highest level of customer service and experience. After about 2 weeks the screws started coming loose. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. They said that they were out of stock so I had to wait. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Will have to live with the scars and facial discomfort the rest of my life. Check warranty first -- if they don't offer one, stay away. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. Do you agree with Eyebuydirect’s star rating? Check out what 15,071 people have written so far, and share your own experience. What a waste of money. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Adrienne Naval The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). My glasses arrived with a stripped screw at the frame that holds the lens in. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. What can we help you with. Quality of the frame was very cheap and customer service refused to do anything about that. There is a reason they are so cheap. I purchased prescription sunglasses from this vendor. All in all, I will just say, BUYER BEWARE! Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. All rights reserved. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. And no, I never got an apology. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. EyeBuyDirect 2801 S. IH 35, Ste. Bunch of [censored]s!!! I asked her to get a printed prescription. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. www.eyebuydirect.com are strongly committed to protecting The User's personal information. Great customer service + great pricing = what could be better? A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I purchased a pair of glasses in March, I received the in April. WORST COMPANY. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. Well, I really needed those glasses so I paid. Luckily, I asked for proof of delivery! 1.2. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Shipping speed, Prices, Price, Quality, Website, Cons: The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Companies are selected automatically by the algorithm. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). 170 Austin, TX 78741. Do you think we sent you our prescription for fun or what? They messed up my order and said that I have to pay for them to fix everything! They are a rip-off in my opinion. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. | Read 14,701-14,720 Reviews out of 15,170 The new pair came in four weeks later in pieces. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Review authors value the most Diversity of Products or Services. You can find contact details for EyeBuyDirect above. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. | Read 14,661-14,680 Reviews out of 15,181 Try GlobalEyeglasses.com there service is better. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. AT least you got them, even though they were useless. Let us know how to help. Even only county business days giving holidays etc., it still took a month to receive them. I don't like writing bad reviews but EyeBuyDirect deserved it! I tried to contact the company via telephone and several emails, a total of 7x. NO. I have had three pairs of glasses and they have seen harder times. And now you refused to refund? At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. I was shocked! They offer several different product guarantees. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Pissed Consumer © 2021 All I called (had to call 3 times) to see if I could get it repaired and was told no. Turns out they were not. | Read 14,621-14,640 Reviews out of 15,071 Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Nothing done to make this right. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. | Read 14,481-14,500 Reviews out of 15,241 I will not buy glasses from this website ever again. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I sent you all of the information!!! Total joke! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. No one ever responded. Fortunately, I paid through pay-pal and have filed a claim. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. >"Please tell me what I should do?" Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. I completely agree with you! If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! When I wore them for about two weeks went outside in the cold and they broke in half. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Why are your employees who collect the orders are so inattentive? A few months ago, I dropped those glasses on the carpet and the lens broke! I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! I waited until JANUARY to send them back when I finally got an email saying they were back in stock. I feel that they should have been better quality. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. The left arm just fell off. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! The reps I have spoken to do not speak good english. The other online companies are fantastic. One pair, had them made into sunglasses.Slill wearing them. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Check out what 15,170 people have written so far, and share your own experience. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. Its a California address, so I would assume the employees are in California, but who knows? www.eyebuydirect.com. Absolutely unacceptable. Do not order from these scam artists! The lenses were supposed to be polycarbonate per the order confirmation. I still could not a see a thing!! The algorithm is subject to change in future. We bought one pair of sunglasses and three pair with regular lenses. Over $25, 000 in medical bills. I finally received the new glasses on May 24. Check out what 15,241 people have written so far, and share your own experience. Customers can make their orders on-line or via phone. I had the SAME issue. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. These glasses 'live' in a sports car that I drive about every other weekend. At the beginning of March, the glasses broke. One month later frame just cracked! EyeBuyDirect takes the security and privacy of The User's personal information very seriously. Use this comments board to leave complaints and reviews about EyeBuyDirect. I would say they are from India, but I'm not sure. Customer Service You Can Count On. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ummmmm I paid for those glasses and I should get what I paid back. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Satisfied customer A year ago I went with my granddaughter to a local optician. I went to put them on and the left temple came off in my hand. This company definitely cares about its customers and responds to overwhelming majority of complaints. Called them and demanded a full refund and they refused and hung up! The company custom-makes lenses according to a specific prescription. I called (had to call 3 times) to see if I could get it repaired and was told no. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Made very durable 15,181 people have written so far, and they broke in half about that which allows to... 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